Director of Material Research, Acelab

May 2025 – Present

• Lead implementation strategy and execution for enterprise AEC accounts, translating post-sale requirements into implementation plans and managing delivery through QA/QC and final handoff to Account Management.
• Manage a distributed implementation team of 3 direct reports and 10+ cross-functional contributors, establishing workflows, delegating execution, reviewing deliverables, and aligning CX, Data, Product, and Engineering around implementation priorities.
• Design and continuously improve scalable implementation processes by identifying operational bottlenecks, redefining team handoffs and ownership, and introducing AI, automation, and internal tooling that increased processing and upload efficiency by 50%+.
• Serve as a strategic bridge between CX and Product, translating implementation patterns, customer feedback, and workflow friction into product requirements, feature recommendations, and UX improvements. Partner with Product and Engineering to test and validate new solutions against real implementation use cases.
• Develop baseline implementation templates and quality standards across 5–10 concurrent client projects and 1,500–2,000+ monthly product records, adapting workflows for custom client requirements and leveraging new platform capabilities to support more complex implementations.

Senior Material Research Specialist, Acelab

March 2024 – April 2025

• Managed client data onboarding and implementation workflows, leading a team of 5 and coordinating project requirements through research, data preparation, and quality review.
• Improved team processes and research workflows, reducing average customer response time by 70% from Q2 to Q4 while supporting a growing volume of client requests.
• Developed product recommendation workflows that increased partnered product recommendations by 200% from Q2–Q3 to Q4, balancing customer requirements with platform and business objectives.
• Identified recurring customer and workflow pain points and partnered with Product and Engineering to communicate user feedback, recommend feature improvements, and improve platform functionality.

UI/UX Design Consultant, Trahan Firm

June 2023 – March 2024

• Boosted social media engagement and lead generation by 9% from Q3 to Q4 through the #TrustTrahan tag and graphic design rebrand.
• Applied graphic design expertise to create visually appealing event graphics and copywriting.

Assistant Project Manager, GDA Architects

April 2022 – May 2023

• Managed $100+ million luxury apartment projects.
• Assisted in gathering specs and space planning for Furniture, Fixtures & Equipment in amenity and unit plans.
• Collaborated with consultants to execute project design.

Assistant Project Manager I Job Captain, Womack + Hampton Architects, LLC.

June 2016 – April 2022

• Managed $40–60 million low-rise, wood-frame market-rate and affordable apartment projects.
• Assisted in Construction Administration with on-site observations, meeting minutes, progress photos, and shop drawing reviews.
• Oversaw quality control and assurance for construction documents.

Master of Architecture (M.Arch)

Louisiana State University

Expanded my architectural expertise through LSU’s M.Arch program, with a focus on advanced theory and cutting-edge design technology. Gained hands-on experience through summer internships, a graduate assistantship with the Coastal Sustainability Studio, and teaching first-year undergraduate architecture students.

Bachelor of Science in Architecture (B.S)

University of Louisiana at Lafayette

Developed a strong design foundation through the undergraduate architecture program at the University of Louisiana at Lafayette. The program emphasized the relationship between design and its impact on the built environment, fostering a deep understanding of how architecture shapes communities and spaces.

Certified Digital Marketing Professional (CDMP) &
Professional Certified Marketer (PCM)

Digital Marketing Institution & American Marketing Association
Gained valuable digital marketing expertise, emphasizing user-centric principles to complement my UI/UX experience. This enhanced my ability to create digital experiences that are both user-focused and aligned with strategic marketing goals, driving meaningful engagement.

TOOLS